Disputing an account
Choose “Dispute an amount” in the account support form. Identify the entry you question and whether you are requesting an invoice, payment reconciliation or confirmation of the contracting party.
Account support
Complaints & disputes
An incorrect balance and a concern about the way you were contacted need different reviews. Tell us which issue you want addressed.
Request a review
How to raise a matter
Making a complaint
Choose “Raise a complaint”. Describe the interaction, the date if known, and the outcome you are seeking. Include your preferred contact details and any relevant file reference.
What happens next
We review the correspondence and account records, seek clarification where required and respond to the issues raised. If the response leaves a point unresolved, reply identifying that point and request a further review.