Choose the level of involvement that suits the account, from a single overdue invoice to a portfolio of trade receivables.
A debt can look straightforward in a ledger and quite different in the correspondence. We reconcile the amount claimed with invoices, credits and payments before making contact. If a customer raises an issue with delivery, quality or price, we record it and seek instructions.
Agree which accounts to include, when reminders should be sent and which customers need a different approach. A review identifies payments received, promises outstanding and accounts that need a decision from your team.
We record the proposed amount, frequency and start date, then put the proposal to the creditor for approval. Once agreed, both parties have a written schedule to refer to. A missed instalment goes back for review.
The proposed terms set out which accounts are included, the fee basis, how direct payments are handled and when additional costs would require your approval.
Tell us who can approve a settlement, extend terms or withdraw an account. Any proposal outside the agreed instructions is referred back for a decision.
Start with the amount, age and nature of the balance.
